Quality. It’s the drumbeat of any successful team, the northern star guiding every project. Yet, how do we quantify it? How do we set our compass to measure quality?

Every step a team takes hinges on the pivot of quality. It is the unseen choreographer dictating the dance of productivity, the invisible conductor leading the symphony of teamwork. But without a yardstick to measure it, it’s like trying to catch smoke with bare hands. Intangible. Fleeting.

Measuring quality isn’t about counting the numbers—completed tasks or finished projects. It’s about understanding the melody of a satisfied customer’s praise, capturing the harmony of a seamless user experience, and being in rhythm with the pulse of continuous improvement.

It’s about looking beyond the horizon, where the sun of profit rises, to the far-off galaxies of customer satisfaction and team growth. Quality measurement is not a destination, but a journey—a road marked by constant learning, growth, and evolution.

Measuring quality is like setting a course for the North Star. It’s not the journey’s end but a beacon guiding our way. It’s about keeping that star in sight, always adjusting, course-correcting, refining. The north star may not be the destination, but it’s what ensures we’re on the right path.

Quality is the key. It’s not just job one, it’s the job. The job that needs to be sized up, calibrated, and perfected. Quality is the silent whisper in the ear of every great team: Are we there yet?

So, if quality is your job one—how are you measuring it?

Stephen Boudreau serves as VP of Brand and Community at Virtuous Software. For over two decades, he has helped nonprofits leverage the digital space to grow their impact. To that end, Stephen co-founded RaiseDonors, a platform that provides nonprofits with technology and experiences that remove barriers to successful online fundraising. He is an avid (but aging) soccer player, audiobook enthusiast, and the heavily-disputed UNO champion of his household.

Copyright ©2023 Stephen Boudreau.